Login & Referral
Q1 : How can I sign up on Sikandarji App?
You can sign up on Sikandarji App by using your Mobile Number and by verifying it via an OTP.

Q2 : Where can I enter the Referral Code?
If you download the app and signup using the referral link, the app will automatically detect the referral code. However, if that is not the case, you can use the code after the sign up screen, where you will be asked “Do you have a referral code?”

Q3 : I do not have a referral code. Where can I get one from?
You can get a referral code from your friends or family members who are already signed up on Sikandarji. You can also sign up without using or entering any referral code.

Q4 : Do I have to agree to all the terms and conditions, and privacy policy to sign up?
Yes, you have to agree to all the terms and conditions, and privacy policy as a first time user to be able to use this platform.

Q5 : I am not receiving any OTP on my number, what should I do?
You can click on the “Resend OTP” button to receive the OPT. Also, we will recommend you to check the number that you have entered.

Q6 : How can I send my Referral Code to someone?
Click on the bottom right corner to open the refer and earn section. From here, you can refer Sikandarji app and share your referral code with your friends and family via whatsapp.
KYC and Withdrawal
Q1 : Is it necessary to do KYC to participate in the tournament?
No, you can participate in the tournament without doing KYC. However, KYC is mandatory if you wish to withdraw your winnings from Sikandarji wallet.

Q2 : How can I get my Sikandarji account KYC verified?
In order to do KYC, Open your Sikandarji App - Click on Wallet - Click on Earn More Tokens - Scroll down and go to Complete KYC - Upload a clear photo of a valid Government ID(Aadhaar Card, Driving License, PAN Card, Voter Card, Driving License). Enter the details and wait for 24 hours. Our team will approve your KYC.

Q3 : Why do I need to do KYC for withdrawals?
Sikandarji is a legal real money gaming platform and it requires bank or wallet transfers from Sikandarji account. Hence, KYC is a mandatory proof of identity.

Q4 : How can I withdraw money from Sikandarji?
Once your KYC and your account are verified, you can withdraw your winning amount from Sikandarji. To withdraw the amount, go to your wallet, and there you will find the “withdrawal” option.

Q5 : How can I check the status and history of my withdrawals?
You can check the status and history of all your withdrawals in the “view transaction history” option in “My Wallet”.

Q6 : What is the minimum and maximum amount that one can withdraw?
The minimum amount for withdrawal is INR 50 and the maximum is INR 2 Lakhs
Payment
Q1 : How can I deposit money in Sikandarji wallet?
You can deposit money in Sikdandarji wallet using various payment methods like Paytm, Google Pay, PhonePay, UPI, Net Banking, Credit Card, and Debit Card.

Q2 : What are scratch cards?
Scratch cards are the rewards that you will get when you deposit money in Sikandarji wallet. Using these scratch cards, you can win cash prizes upto INR 10,000.

Q3 : Money has been debited from my account, but not credited to the Sikandarji Wallet.
This may have been due to a technical or server issue from your bank. If we receive the money it will be credited in your Sikandarji account. If we do not receive the money, the money will be refunded in your account within the next 7-10 days.

Q4 : My Paytm wallet is not getting linked with Sikandarji.
This is an issue from Paytm side, as they might have blocked your wallet for some reason. Please connect with Paytm for the same.

Q5 : How can I get a refund?
We do not provide refunds to the users unless there is a technical issue from our side. To know more please refer to our terms and conditions.

Q6 : Is it safe to enter card details to Sikandarji?
Yes, it is absolutely safe to enter your card details in Sikandarji as we are certified by Master and VISA, and we do not save any card details on our database.
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